MEMUP Media Disk NRX 500GB User's Guide download pdf (Page 23)

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TROUBLESHOOTING

For detailed troubleshooting information, please visit www.memup.com and consult FAQ

1. When power is on, nothing appears or screen is shaking:

 Video output mode is not properly set, press [TV SYSTEM] on remote control to change output mode

until it is properly set.

2. While playing movie file, subtitle is not shown.

 Make sure movie file name matches to subtitle file name.

3. While playing movie, there is no audio output.

 In SETUP menu, check if audio output mode is properly set.

 Check volume level.

 Check if [MUTE] is activated.

 Display different TV output to check if none are available

4. I can’t connect NRX to network.

 Please refer to Network settings part and follow step by step

 It could depend on your Operating system, for other OS, please check our FAQ in www.memup.com

 Make sure your personal firewall is deactivated or correctly set to function with NRX

 Make sure your network cable is correctly plugged

 Shared files must be activated in your domestic network

5. I can’t see what I’m recording

 Make sure you’re in Video in part

 Check if you are correctly plug through AV in input

6. The NRX can’t read my files (h.264, mkv, rmvb, png, bmp …).

 NRX chipset can’t read some files, even some firmware couldn’t correct, reading files are mentioned

on giftbox and in “specifications” part. Some will be added and available in www.memup.com

7. Some Remote control buttons have no functions.

 Some functions will be added and will be available thanks to firmware in www.memup.com

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MEMUP Media Disk NRX 500GB User's Guide Page 23